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  • ALL SALES ARE FINAL

    Please insure that you are truly interested in our product before purchasing. We do not offer refunds. If you receive the product and are no longer interested you have 48 hours upon it's arrival to contact us to process a return and refund. After 48 hours, you will only be credited with a store credit not a refund or an exchange. These only apply to product that is sent back to us in it's original condition. Product that is not in it's original condition will only receive an exchange.

  • There is a $25 restocking fee per bundle, Preordered items are custom made and cannot be returned or exchanged.*

    Before using your products, please inspect the product thoroughly to ensure you have received the correct item. We encourage you to thoroughly inspect and examine the items without manipulating / using them. The only exception to this is receiving the incorrect order.

  • Please note the photos of our hair are in their raw state and not altered, or they are stock photos. Therefore once the hair is washed it will differ from the photos online and you will have the desired texture you purchase. If you have any questions about textures, please feel free to contact us prior to purchase for assistance.
  • We will not offer refund / exchange or any type of accommodations for items that you have altered on your own. If you would like to return the items to us, it must be in it's original state, unless it is a rare instance where you have received defective products.
  • We do offer replacements for product that is defective. We find that we have very low return rates and we are proud of the high quality products that we offer. If you mistakenly receive items that are defective please contact us with pictures and videos proving that the items you received are of poor quality. When you send the pictures/videos the product should still be in its natural state and also in its original packaging where possible. Once your return / exchange is processed you must send the items back to the return address. Please include your name order number and reason for return in the package. It will take 7-10 business days for your replacement to be shipped out. No refund can be received after returning the hair only a replacement or a store credit towards a future order.
  • Only regular priced items may be exchanged unfortunately sale items cannot be exchanged or refunded. Additional non-returnable items are gift cards.

  • ALL SALES ARE FINAL

    Please insure that you are truly interested in our product before purchasing. We do not offer refunds. If you receive the product and are no longer interested you have 48 hours upon it's arrival to contact us to process a return and refund. After 48 hours, you will only be credited with a store credit not a refund or an exchange. These only apply to product that is sent back to us in it's original condition. Product that is not in it's original condition will only receive an exchange.

  • There is a $25 restocking fee per bundle, Preordered items are custom made and cannot be returned or exchanged.*

    Before using your products, please inspect the product thoroughly to ensure you have received the correct item. We encourage you to thoroughly inspect and examine the items without manipulating / using them. The only exception to this is receiving the incorrect order.

  • Please note the photos of our hair are in their raw state and not altered, or they are stock photos. Therefore once the hair is washed it will differ from the photos online and you will have the desired texture you purchase. If you have any questions about textures, please feel free to contact us prior to purchase for assistance.
  • We will not offer refund / exchange or any type of accommodations for items that you have altered on your own. If you would like to return the items to us, it must be in it's original state, unless it is a rare instance where you have received defective products.
  • We do offer replacements for product that is defective. We find that we have very low return rates and we are proud of the high quality products that we offer. If you mistakenly receive items that are defective please contact us with pictures and videos proving that the items you received are of poor quality. When you send the pictures/videos the product should still be in its natural state and also in its original packaging where possible. Once your return / exchange is processed you must send the items back to the return address. Please include your name order number and reason for return in the package. It will take 7-10 business days for your replacement to be shipped out. No refund can be received after returning the hair only a replacement or a store credit towards a future order.
  • Only regular priced items may be exchanged unfortunately sale items cannot be exchanged or refunded. Additional non-returnable items are gift cards.